Ride On-Demand Pilot

Ride On-Demand is a curb-to-curb shared-ride service that will enable customers to request a ride during service operating hours by calling our call-centre at 905-815-6105.

Customers will be able to travel from one address to another within the designated zone or to our transit hubs in the same zone.

This service will be provided through the use of fully accessible transit vehicles and standard Oakville Transit fares will apply.

Service Hours

Monday to Friday from 7 a.m. to 7 p.m.
Saturday from 10 a.m. to 5:30 p.m.
Sunday from 10 a.m. to 5 p.m.

Holiday Service hours December 24, 2022 – January 1, 2023

  • Saturday, December  24: Saturday service level
  • Sunday, December 25 : no Ride On-Demand service on stat holiday during pilot
  • Monday, December 26: no Ride On-Demand service on stat holiday during pilot
  • Tuesday, December 27 – Saturday, December 31: Saturday service level
  • Sunday, January 1, 2023: no Ride On-Demand service on stat holiday during pilot

Service rules

  • Ride On-Demand is a shared ride service. Depending on capacity your trip may not be a direct trip. Please allow yourself ample travel time to reach your destination
  • Customers can request a trip booking a minimum of 15 minutes in advance and up to a maximum of two hours in advance of their desired pick-up time
  • The last available pick-up is 15 minutes before end of service
  • Minimum trip distance of 400 metres is required per booking
  • Customers must be ready two minutes before their scheduled pick-up time to avoid being recorded as a no-show
  • Drivers are not required to wait past the scheduled trip time for Ride On-Demand trips
  • Customers are permitted to book and travel with up to four guests - subject to vehicle capacity availability

Southeast Oakville

Southeast Oakville hubs

  • Oakville GO **
  • Oakville Trafalgar Community Centre
  • Downtown Oakville (Church / Dunn) **

** connects with conventional service

North Oakville

North Oakville hubs

  • Trafalgar / 407 GO carpool **
  • Uptown Core Terminal **
  • River Oaks Community Centre
  • Fortinos (Dundas / Neyagawa) **

** connects with conventional service