Oakville Transit On Demand

Timelines for booking

Book your trip a minimum of two hours prior to travelling.

You can book up to four trips per day and up to 10 days in advance. If you wish to book more than four trips per day, you will need to contact at coordinator by phone at 905-337-9222.

Trip status

All trips are pending until it is approved and scheduled by our staff. You should verify your trip details after you have booked to check actual pick up times.

When you check back on the status of your trip, you may see some other notations:

• Unscheduled – the trip is approved but not yet scheduled 
• Scheduled – the trip is scheduled and you are ready to go

The closer you check your booking to your actual travel day and time, the more accurate the information.

Trips for next day travel can be booked

• up to 11 p.m. Monday to Saturday
• up to 5 p.m. on Sunday

If a trip cannot be scheduled (for example you have selected a time outside of our operating hours) you will receive a call out notice that the trip has been denied.

Group bookings

Group bookings can only be done through a coordinator by calling 905-337-9222.

Operating hours

Regular operating hours for care-A-van and Home To Hub apply to all trips booked using Oakville Transit On Demand.

Mobility devices

When you book your trip, your default mobility device is already filled in for you. If you use a walker or a cane, it is designated as “no mobility device”.

In order to change the mobility device you are taking with you on that trip, you will need to call a coordinator at 905-337-9222.

Unlisted addresses

The addresses listed are based on your top five recently travelled to destinations. If your favourite addresses are not listed or if you would like to make changes to the list, call a care-A-van coordinator at 905-337-9222.

Cancel a trip

You can cancel booked trips by phone, through the online booking system or the app.

Call 905-337-9222 and an automated voice will guide you through a series of prompts.

Book a new trip

Press 2 to submit a request for a new trip, and follow the prompts.

You will be asked to confirm information for your booking, such as:

• Your customer ID followed by the # key
• Your security PIN followed by the # key
  • Year of birth for care-A-van customers
  • Last four digits of phone number for Home to Hub customers
• Date and time you wish to travel
• The location you are traveling to from your list of favourite addresses

Note: the automated system recognizes common names of destinations such as South Oakville Centre or Hospital, please ensure you know the civic address as well. If your favourite addresses are not listed or if you would like to make changes to the list, call us at 905-337-9222.

Press 1 and repeat the steps to book a return trip.

Once you finish booking your trip, it will remain pending until it is reviewed and approved by staff.

Cancel or check a trip

• Press 3 to review or cancel your existing trips
• Enter your customer ID and security PIN, followed by the # key
• Follow the prompts

The automated system will guide you through the steps to cancel a trip, or to check the details of a previously booked trip.

Service bulletins

Don't forget to listen to the bulletins before the main menu for important information you may need to know.

Need help?

Press 0 if you would like to speak to a care-A-van coordinator. Coordinators are available by phone Monday to Friday from 8:30 a.m. to 4:30 p.m.

You can use the online booking system to book, cancel and confirm your rides online.

1.  Create your account

• Enter a valid email address and create a password.
• You will need your customer ID number and year of birth.
• If you’re a Home to Hub customer, please enter 2000 in the “Year of Birth” field.
• Once you submit your information, you will receive an email from noreply@amblemail.routematch.com. Click the link in the email in order to activate your account.
• Once activated you’re ready to book, cancel or confirm your trips.

2.  Sign in to your account and select “Book A Trip”

Fill in the fields with the required information about your trip. Use the drop down menu to select to/from addresses prepopulated with your five most frequently travelled to locations. If your favourite addresses are not listed or if you would like to make changes to the list, call us at 905-337-9222.

Note: the system only lists civic addresses. For example, to book a trip to Walmart, you will need to know that the address is 234 Hays Boulevard.

Don’t forget to book your return trip.

3.  Check your trip

Sign in to the online booking system again to check your trip and ensure you receive the most accurate pick up time. All trips are pending until approved and scheduled by staff.

1.  Download the Amble App

The Amble App is available in the Apple App Store (on iOS devices) or Google Play (on Android devices).

2.  Choose your agency

Select Oakville Transit from the list of agencies

3.  Create your account

• Enter a valid email address and create a password.
• You will need your customer ID number and year of birth.
• If you’re a Home to Hub customer, please enter 2000 in the “Year of Birth” field.
• Once you submit your information, your will receive an email from noreply@amblemail.routematch.com. Click the link in the email in order to activate your account.
• Once activated you’re ready to book, cancel or confirm your trips.

4.  Book your trip

Login to your account and select the “Book a trip” button.

Fill in the fields with the required information about your trip. Use the drop down menu to select to/from addresses prepopulated with your five most frequently travelled to locations. If your favourite addresses are not listed or if you would like to make changes to the list, call us at 905-337-9222.

Note: the system only lists civic addresses. For example, to book a trip to Walmart, you will need to know that the address is 234 Hays Boulevard.

Don’t forget to book your return trip.

5.  Check your trip

Login to the app again to check your trip and ensure you receive the most accurate pick up time. All trips are pending until approved and scheduled by staff.

Amble tips

Use your Amble account for the online booking system

The same account details carry over between the mobile app and the online booking system. You only have to register once. When you create an account in the app or online, you will get an email confirmation from noreply@amblemail.routematch.com.

If you don’t receive the verification email in your inbox, check your junk folder. The link will expire if not activated within 10 minutes, but if this happens you can redo the steps to get a new link sent to your email.

Resetting your Amble password

When you re-set your password on the web, and then go into the app, you will have to re-select the agency name (Oakville Transit).

Recommended mobile operating systems

IOS 9.0 and Android 5.0 are the minimum versions.

Technical problems with Amble

Contact Oakville Transit at 905-815-2020, Monday to Friday between 8:30 a.m. and 4:30 p.m. or by email at transit@oakville.ca.

You can receive an automated reminder message the day before your scheduled trip. You can receive these messages by text, email or by phone.

Standard messaging and data rates from your wireless carrier may apply. 

If your reminder goes to your voicemail, the message will play twice. Please wait to hear the entire message. 

Notifications by phone will only be issued between 6-9 p.m. the day before your scheduled trip.

Opt-in to receive reminders

Contact us by phone

Let us know the next time you call 905-337-9222 to book a trip.

Contact us by email

Send a message to mobility@oakville.ca with the subject “Reminder Notification Opt-in” and include the following information:

• Name
• ID Number
• Your permission to receive reminder notifications
• How you would like to receive reminders
  • If you choose phone call please confirm your phone number.
  • If you choose text message reminder please provide a cell phone number.
  • If you choose email reminder please provide a valid email address.