Oakville Transit On Demand
Frequently Asked Questions

What other things do I need to know when using the self-serve options?

Book your trip a minimum of two hours prior to travelling.

You can book up to four trips per day and up to 10 days in advance. If you wish to book more than four trips per day, you will need to contact at coordinator by phone at 905-337-9222.

Trips for next day travel can be booked

  • up to 11 p.m. Monday to Saturday
  • up to 5 p.m. on Sunday

If a trip cannot be scheduled (for example you have selected a time outside of our operating hours) you will receive a call out notice that the trip has been denied.

What happens after I book a trip using the self-serve options?

All trips are pending until it is approved and scheduled by our staff. You should verify your trip details after you have booked to check actual pick up times.

When you check back on the status of your trip, you may see some other notations:

Unscheduled – the trip is approved but not yet scheduled 
Scheduled – the trip is scheduled and you are ready to go

The closer you check your booking to your actual travel day and time, the more accurate the information.

The address I need to travel to is not listed, what do I do?

The addresses listed are based on your top five recently traveled to destinations. If your favourite addresses are not listed or if you would like to make changes to the list, call a care-A-van coordinator at 905-337-9222.

How do I cancel a trip?

You can cancel booked trips by phone, through the online booking system or the app.

I want to bring a few friends on the bus with me. How do I make a group booking?

Group bookings can only be done through a coordinator by calling 905-337-9222.

What if I use a mobility device?

When you book your trip, your default mobility device is already filled in for you. If you use a walker or a cane, it is designated as “no mobility device”.

What if I use multiple mobility devices?

When you book your trip, your default mobility device is already filled in for you. In order to change the mobility device you are taking with you on that trip, you will need to call a coordinator at 905-337-9222.

What does the ETA mean?

ETA stands for Estimated Time of Arrival. This is only an estimate and the actual travel time will be determined at the time of scheduling.

Keep in mind that this is a shared ride service and other customers may be scheduled to travel with you. Please allow plenty of time to reach your destination.

What if I have a subscription/permanent booking?

A subscription/permanent booking must be set up by phone with a coordinator.

You can cancel one trip from your subscription/permanent booking by phone, web or app. If you need to cancel multiple days from your subscription/permanent booking you must speak directly to a coordinator at 905-337-9222.

When can I travel?

Our operating hours remain the same.

For care-A-van service:

Monday to Friday
First pick-up at 6 a.m.
Last pick-up at 1:15 a.m.
End of service at 2 a.m.

Saturday
First pick-up at 7 a.m.
Last pick-up at 1:15 a.m.
End of service at 2 a.m.

Sunday and holidays
First pick-up at 8 a.m.
Last pick-up at 7:15 p.m.
End of service at 8 p.m.

For Home to Hub customers:

You can book trips for travel Monday to Friday between 6 and 10 a.m., and 3 and 7 p.m. For evening home to hub hours of service for eligible areas please see details on the Home to Hub page.

I created an account through the Amble app. Will this account also work for the online booking system?

Yes, the same account details carry over between the mobile app and the online booking system. You only have to register once. When you create an account in the app or online, you will get an email confirmation from noreply@amblemail.routematch.com.

If you don’t receive the verification email in your inbox, check your junk folder. The link will expire if not activated within 10 minutes, but if this happens you can redo the steps to get a new link sent to your email.

What happens if I need to re-set my password?

When you re-set your password on the web, and then go into the app, you will have to re-select the agency name (Oakville Transit).

What version of Android/IOS is recommended for the app?

IOS 9.0 and Android 5.0 are the minimum versions.

I'm having technical problems. How do I report them?

Contact Oakville Transit at 905-815-2020, Monday to Friday between 8:30 a.m. and 4:30 p.m. or by email.

Mobile App Troubleshooting Tips for iOS

Prior to the first login, you should “Choose your Agency”. Select Oakville Transit, ON and select the “Done” button before pressing the “Next” Button.

Choose your agency image

Choose your agency image

When booking a trip, each of the required fields require selecting “Done” to save the input. Without selecting Done, the input is not saved. If you attempt to proceed without hitting "Done", you may get an error message.

Select "Done" image

Select "Done" image

Which internet browsers are recommended for the online booking system?

  • Internet Explorer 11
  • Edge
  • Safari
  • Chrome
  • Firefox