Home to Hub

To register, email the following information to transit@oakville.ca with “Home to Hub” in the subject line, or call 905-815-2020:

• Name
• Street address
• Primary phone number

You will receive confirmation of your registration by mail with your customer ID number.

Use the On Demand self-serve booking service to book, cancel and confirm your own rides by phone, online or with a mobile app – even on evenings and weekends.

You can also email the following information to transit@oakville.ca with “Home to Hub” in the subject line or call 905-815-2020:

• Name
• Street address
• Phone number where we can reach you
• Days of the week you require pick up
• Time you wish to arrive at the transit hub or destination
• Time you wish to leave the transit hub or place of origin

Personal information will only be used for the purpose of booking transit, and will not be shared.

Trip bookings are required at least two hours in advance and can be booked up to 10 days in advance.

When a Home to Hub customer does not show up for a trip or cancels at the last minute, our resources cannot be used for other services.

Customers are required to provide more than four hours’ notice before their scheduled pick up time to cancel a trip; otherwise it will be considered a late cancellation.

Call 905-337-9222 or cancel using the On Demand self-serve booking service. If you are contacting us by phone, please specify you are calling to cancel a Home to Hub trip.

Definition of a Late Cancellation

Any booked trip cancelled less than four hours before the scheduled pick-up time.

Definition of Cancel-at-the-Door

Any booked trip cancelled after the vehicle has arrived at the pick-up location.

Definition of a No-Show

Any trip booked where the vehicle arrives at the pick-up location and the customer is not there.

A violation occurs and is tracked when a customer has more than three incidents per month. This can happen through a combination of Late Cancellations, Cancel-at-the Door or No-Shows.

Written warnings will be issued for infractions of Oakville Transit policies. Additional incidents will result in a review of Home to Hub service eligibility and could lead to suspension of service.