Oakville Transit On Demand
Our on demand booking service for care-A-van and Home to Hub customers.
Our On Demand booking service for care-A-van and Home to Hub customers allows you to book, cancel and confirm your own rides online, through a mobile app or by phone – even on evenings and weekends. You can also get automated reminders for care-A-van and Home to Hub trips!
Follow the instructions below to set up your account and start booking your trips. If you are a new Home to Hub customer, please contact us to set up your account.
Having trouble setting up your account? Call us at 905-337-9222 for assistance.
We always do our best to accommodate your booking request. If you request a time that is no longer available, we will book your request for the next best available time.
Oakville Transit On Demand mobile app
We've launched a new on demand mobile app, IVR and web portal booking technology for care-A-van, Home to Hub and On Demand customers! Start booking your same day on-demand trips starting April 10.
Oakville On-Demand app:
Open the Oakville On-Demand app User Guide (pdf)
We appreciate your patience as we transition to these new technologies for an enhanced customer experience.
care-A-van and Home to Hub customers can use their existing phone number to login. New On Demand riders will need to register with their phone number.
Using Oakville Transit On Demand
Timelines for booking
You can book same-day and advanced trip bookings (up to 10 days in advance) as well as up to four trips per day. If you wish to book more than four trips per day, you will need to contact a Mobility Coordinator by phone at 905-337-9222.
Shared ride service
care-A-van is a shared-ride service. Customers can be on board the vehicle for up to 60 minutes depending on demand for the service.
Trip status
To check the status of your trips scheduled within the next two hours, call 905-337-9222 and an automated voice will guide you through a series of prompts. Select option 2.
Group bookings
Group bookings can only be done through a Mobility Coordinator by calling 905-337-9222.
Operating hours
Regular operating hours for care-A-van and Home To Hub apply to all trips booked using Oakville Transit On Demand.
Mobility devices
When you book your trip, your default mobility device is already filled in for you. If you use a walker or a cane, it is designated as “no mobility device”.
In order to change the mobility device you are taking with you on that trip, you will need to call a Mobility Coordinator at 905-337-9222.
Favourite addresses
If your favourite addresses are not listed or if you would like to make changes to the list, call a care-A-van coordinator at 905-337-9222.
Cancel a trip
You can cancel booked trips by phone, through the online booking system or the mobile app.
Booking with the automated phone line (IVR)
- Call 905-337-9222 and an automated voice will guide you through a series of prompts.
- Log into the IVR with your membership ID number and security pin.
- Year of birth for care-A-van customers
- Last four digits of phone number for Home to Hub customers
- Select your pick-up address. (Example: home)
- Select your drop-off address. (Example: doctor’s office)
- Select your date of travel.
- Select the time you would like to arrive or when you want to be picked up.
- Select if you will be taking a support person, guest or travelling alone.
- Confirm your mobility device or press 0 to speak with a Mobility Coordinator if you need to change it.
- Confirm your booking details.
- Submit your booking.
- Book your return trip by pressing 1.
Automated reminders
Night before automated reminder
Notifications by phone will only be issued between 6 and 9 p.m. the day before your scheduled trip.
If answering machine is detected
If your reminder goes to your voicemail, the message will play twice. Please wait to hear the entire message.
Arrival notification
You will receive an automated phone call reminder the day of your trip. If you want to cancel your trip at this time, follow the prompts.
Where’s my ride?
To check the status of your trips scheduled within the next two hours, call 905-337-9222 and an automated voice will guide you through a series of prompts. Select option 2.
Standard messaging and data rates from your wireless carrier may apply.
Service bulletins
Don't forget to listen to the bulletins before the main menu for important information you may need to know.
Need help?
Press 0 if you would like to speak to a Mobility Coordinator. Coordinators are available by phone Monday to Friday from 8:30 a.m. to 4:30 p.m.
How to Register as an existing care-A-van and Home to Hub user
You can use the Oakville Transit On Demand (Rider) web portal to book, cancel and confirm your rides online.
How to log in
- Go to the Oakville Transit On Demand (Rider) web page
- Click on Login
- Enter your registered phone number on file and select confirm. A verification link will be sent to your phone. You can also choose ‘call me with the code’ to have the code relayed via a phone call.
- Enter the verification code and select confirm
- Riders will be taken to the Oakville Transit On Demand home screen where you can book trips, view upcoming trips and see past trips by clicking on the icon at the top left of the screen
How to Register as a new On Demand Rider
- Go to the Oakville Transit On Demand (Rider) web page
- Click on Register
- Enter your phone number. A verification code will be sent to your phone number. You can also choose ‘call me with the code’ to have the code relayed via a phone call
- Enter the verification code and click confirm.
- A pop up will appear for you to enter your profile information. Hit Confirm at the bottom of your profile once you are done. You will see a profile updated with a green check mark pop up.
- Riders will be taken to the Oakville Transit On Demand trip screen where they can book trips.
- Riders can view upcoming trips and see past trips by clicking on the icon at the top left of the screen
Book a trip
- In the where to field enter the name or address of the location you want to be picked up from and the location you want to be dropped off at
- Review and select the confirm button if the information is correct
- Don’t forget to book your return trip.
Review scheduled trips
Select the person icon and select the scheduled trips arrow to see your scheduled trips.
Review past trips
Select the person icon and select the past trips arrow to see your previous trips.
Download the Oakville Transit On Demand app
The Oakville Transit On Demand app is available in the App Store (on iOS devices) or Google play (on Android devices).
- Download Oakville Transit On Demand app from your app store
- Click on Register
- Enter your registered phone number and hit confirm. A verification link will be sent to your phone. You can also choose ‘call me with the code’ to have the code relayed via a phone call
- Enter the verification code and hit confirm
- A screen will appear for you to enter your profile information. Hit confirm at the bottom of the screen when done
- Riders will be taken to the Oakville Transit On Demand trip screen where they can book trips.
- Riders can view upcoming trips and see past trips by clicking on the icon at the top left of the screen.
Additional tips for downloading the mobile app
Use the Oakville On-Demand App User Guide (pdf)
*Oakville Transit does not have the choose payment option feature.
Recommended mobile operating systems
IOS 9.0 and Android 5.0 are the minimum versions.
Technical problems with the app
Contact Oakville Transit at 905-815-2020, Monday to Friday between 8:30 a.m. and 4:30 p.m. or by email at transit@oakville.ca.
