Oakville Transit On Demand

Our On Demand booking service for care-A-van and Home to Hub customers allows you to book, cancel and confirm your own rides online, through a mobile app or by phone – even on evenings and weekends.

Now featuring automated reminders for care-A-van and Home to Hub trips!

Follow the instructions below to set up your account and start booking your trips. For more information about the On Demand booking, visit the Frequently Asked Questions. Having trouble with setting up your account? Call a care-A-van coordinator at 905-337-9222 for assistance.

Please note: We will do our best to accommodate your booking request. If you request a time that is no longer available, we will book your request for the next best available time.

Book by phone

Call 905-337-9222 and an automated voice will guide you through a series of prompts.

Book a new trip

Press 2 to submit a request for a new trip, and follow the prompts.

You will be asked to confirm information for your booking, such as:

  • Your customer ID followed by the # key
  • Your security PIN followed by the # key
    • Year of birth for care-A-van customers
    • Last four digits of phone number for Home to Hub customers
  • Date and time you wish to travel
  • The location you are traveling to from your list of favourite addresses

Note: the automated system recognizes common names of destinations such as South Oakville Centre or Hospital, please ensure you know the civic address as well. If your favourite addresses are not listed or if you would like to make changes to the list, call us at 905-337-9222.

Press 1 and repeat the steps to book a return trip.

Once you finish booking your trip, it will remain pending until it is reviewed and approved by staff.

Cancel or check a trip

  • Press 3 to review or cancel your existing trips
  • Enter your customer ID and security PIN, followed by the # key
  • Follow the prompts

The automated system will guide you through the steps to cancel a trip, or to check the details of a previously booked trip.

Service bulletins

Don't forget to listen to the bulletins before the main menu for important information you may need to know.

Need help?

Press 0 if you would like to speak to a care-A-van coordinator. Coordinators are available by phone Monday to Friday from 8:30 a.m. to 4:30 p.m.

Book online

You can use the online booking system to book, cancel and confirm your rides online.

1.  Create your account

  • Enter a valid email address and create a password.
  • You will need your customer ID number and year of birth.
  • If you’re a Home to Hub customer, please enter 2000 in the “Year of Birth” field.
  • Once you submit your information, you will receive an email from noreply@amblemail.routematch.com. Click the link in the email in order to activate your account.
  • Once activated you’re ready to book, cancel or confirm your trips.

2.  Sign in to your account and select “Book A Trip”

Fill in the fields with the required information about your trip. Use the drop down menu to select to/from addresses prepopulated with your five most frequently traveled to locations. If your favourite addresses are not listed or if you would like to make changes to the list, call us at 905-337-9222.

Note: the system only lists civic addresses. For example, to book a trip to Walmart, you will need to know that the address is 234 Hays Boulevard.

Don’t forget to book your return trip.

3.  Check your trip

Sign in to the online booking system again to check your trip and ensure you receive the most accurate pick up time. All trips are pending until approved and scheduled by staff.

Book with the Amble App

1.  Download the Amble App

The Amble App is available in the Apple App Store (on iOS devices) or Google Play (on Android devices).

Note:  the Amble App does not have the Oakville Transit logo, but it can be identified by this icon:Amble App icon

2.  Choose your agency

Select Oakville Transit from the list of agencies

3.  Create your account

  • Enter a valid email address and create a password.
  • You will need your customer ID number and year of birth.
  • If you’re a Home to Hub customer, please enter 2000 in the “Year of Birth” field.
  • Once you submit your information, your will receive an email from noreply@amblemail.routematch.com. Click the link in the email in order to activate your account.
  • Once activated you’re ready to book, cancel or confirm your trips.

4.  Book your trip

Login to your account and select the “Book a trip” button.

Fill in the fields with the required information about your trip. Use the drop down menu to select to/from addresses prepopulated with your five most frequently traveled to locations. If your favourite addresses are not listed or if you would like to make changes to the list, call us at 905-337-9222.

Note: the system only lists civic addresses. For example, to book a trip to Walmart, you will need to know that the address is 234 Hays Boulevard.

Don’t forget to book your return trip.

5.  Check your trip

Login to the app again to check your trip and ensure you receive the most accurate pick up time. All trips are pending until approved and scheduled by staff.