Home to Hub

Home to Hub is available to the newer communities of North Oakville including Seven Oaks, East Preserve, Oak Village and Shieldbay. See maps below for eligible areas. Home to Hub is not available to areas covered by Route 5A, along Sixteen Mile Drive and Wheat Boom Drive, between Trafalgar Road and Neyagawa Boulevard.

Home to Hub for North Oakville is available:

• Monday to Friday — 6 a.m. to 9 p.m.
• Saturday — 7 a.m. to 9 p.m.
• Sunday/Holidays — 8 a.m. to 8 p.m.

The transit hub for North Oakville is the Uptown Core Terminal.

Home to Hub is available to Southeast Oakville in the approximate area bounded by Trafalgar Road and Winston Churchill Boulevard, and approximately south of Cornwall Road to Lake Ontario. See Home to Hub Southeast Oakville weekday and weekend service areas maps below.

Weekday service will be available Monday to Friday from 6 a.m. to 11 p.m.; excludes areas serviced by Routes 4 and 11.

Weekend service will be available Saturday from 7 a.m. to 9 p.m., Sunday and holidays from 8 a.m. to 8 p.m.; excludes areas serviced by Route 4.

The transit hubs for Southeast Oakville are the Oakville GO station and downtown Oakville (Church and Dunn Streets).

Home to Hub provides late evening service in the following areas. (Also see Home to Hub evening service areas map below)

Route 11 in southeast Oakville

• Between Trafalgar Road and Winston Churchill Boulevard, south of Cornwall Road; excludes areas serviced by Route 4.
• Available Monday to Friday from 9 to 11 p.m.
• The transit hubs are the Oakville GO station and downtown Oakville (Church and Dunn Streets).

Route 12 in Clearview

• Between QEW and Sheridan Garden Drive, and between Ford Drive and Winston Churchill Boulevard; excludes areas serviced by Route 4.
• Available Monday to Friday from 9 to 11 p.m.
• The transit hubs are the Oakville GO station and downtown Oakville (Church and Dunn Streets).

Route 26 in Falgarwood

• Between Eighth Line and Falgarwood Drive, and west of Holton Heights Drive; excludes areas serviced by Route 20.
• Available Monday to Saturday from 9:30 to 11:30 p.m.
• The transit hub is the Oakville GO station.

To register, email the following information to transit@oakville.ca with “Home to Hub” in the subject line, or call 905-815-2020:

• Name
• Street address
• Primary phone number

You will receive confirmation of your registration by mail, with your customer ID number.

Use the On Demand self-serve booking service to book, cancel and confirm your own rides by phone, online or with a mobile app – even on evenings and weekends.

You can also email the following information to transit@oakville.ca with “Home to Hub” in the subject line or call 905-815-2020:

• Name
• Street address
• Phone number where we can reach you
• Days of the week you require pick up
• Time you wish to arrive at the transit hub or destination
• Time you wish to leave the transit hub or place of origin

Personal information will only be used for the purpose of booking transit, and will not be shared.

Trip bookings are required at least two hours in advance and can be booked up to 10 days in advance.

When a Home to Hub customer does not show up for a trip or cancels at the last minute, our resources cannot be used for other services.

Customers are required to provide more than four hours’ notice before their scheduled pick up time to cancel a trip; otherwise it will be considered a late cancellation.

Call 905-337-9222 or cancel using the On Demand self-serve booking service. If you are contacting us by phone, please specify you are calling to cancel a Home to Hub trip.

Definition of a Late Cancellation

Any booked trip cancelled less than four hours before the scheduled pick-up time.

Definition of Cancel-at-the-Door

Any booked trip cancelled after the vehicle has arrived at the pick-up location.

Definition of a No-Show

Any trip booked where the vehicle arrives at the pick-up location and the customer is not there.

A violation occurs and is tracked when a customer has more than three incidents per month. This can happen through a combination of Late Cancellations, Cancel-at-the Door or No-Shows.

Written warnings will be issued for infractions of Oakville Transit policies. Additional incidents will result in a review of Home to Hub service eligibility and could lead to suspension of service.

How do I know if I am eligible for this service?

In southeast Oakville the catchment area for eligibility is generally determined by whether a home/business is within a 250m distance of an existing bus route, as shown by the coloured area in the map. For any locations close to the catchment area boundary (grey areas on the map), requests for service to and from these locations will be reviewed on a case-by-case basis to confirm eligibility.

In north Oakville the catchment area includes the entire subdivision north of Dundas Street, between Sixth Line and Trafalgar, and between Trafalgar and Eighth Line, as noted in the maps above.

Service is open to anyone travelling to or from a residence or business within the catchment areas.

Do I have to live in the eligible area to use the service?

No, residents living outside the eligible area can take a Home to Hub ride from the designated transit hub to any destination in the area. For example, if your destination is Gairloch Gardens, you would take a fixed route to either the Oakville GO or downtown Oakville (Church and Dunn), and continue your trip on Home to Hub.

Do I have to pay extra for this service?

No, regular fares apply. We recommend using the PRESTO card.

Do I have to travel at the same time every day?

No. Your scheduled pick up and drop off time can be different. For example, on Mondays you need to arrive at the designated hub at 8 a.m., but on Tuesdays you need to arrive at 7 a.m.

You will need to provide us your schedule for the week. We will then pre-book your trips on an ongoing basis. You only need to let us know when you are cancelling a trip.

Do I have to travel every day of the week?

No. You may only need transit service on Monday and Thursday. You can book as many days or as few days per week as you like.

How long will the ride take?

The length of your trip will depend on your destination, but your actual ride time onboard the bus will be typically less than 15 minutes. Ride length will vary on the number of customers as this is a shared ride service.

Where does the bus pick me up and where do I go to wait for my bus?

On the way to the transit hub, the bus will pick you up at the driveway of your home. A signed, designated bus bay at the Uptown Core terminal, Oakville GO station (on the south side of the outer rim of the bus loop) and Downtown Oakville (Church and Dunn Streets) will be the pick-up location from the transit hub.

Please note: drivers will park on the street at your driveway. Please be ready and waiting for the driver – the driver will not ring or knock at your door.

What happens if I am not at the designated location at the pick-up time?

If you are not at the designated pick up location at the scheduled time, our drivers will report you as a "no show" and leave without you. You will be required to make your own way to your destination. Repeated no shows will result in denial of future service.

What if I need to travel outside of the Home to Hub service hours?

The service is currently available during the selected time periods only. The service may be expanded in the future.