Home to Hub

Home to Hub is available to North Oakville communities of Seven Oaks, East Preserve, Trafalgar Landing, Oak Village and Shieldbay. Route 5A has replaced Home to Hub service in the Preserve area.

Home to Hub for North Oakville and Southeast Oakville

Home to Hub is an on-request transit service serving the newer communities of North Oakville and Southeast Oakville. (see service area maps below)

The Home to Hub service conveniently picks you up/drops you off at the end of your driveway to get you to and from the closest hub where you can connect with conventional transit service.

  • In north Oakville, the hub is at the Uptown Core Terminal.
  • In southeast Oakville, the hubs are Oakville GO station and Downtown Oakville (Church and Dunn Streets).

Home to Hub is a shared service that uses smaller capacity buses. It is available Monday to Friday from 6 to 10 a.m. and from 3 to 7 p.m.

Home to Hub evening service

Home to Hub provides late evening service in the following areas.

Route 11 in southeast Oakville

  • Between Reynolds and Winston Churchill, south of Cornwall Road; excludes areas serviced by Route 4.
  • Available Monday to Friday from 9 to 11 p.m.
  • The hubs are Oakville GO station and Downtown Oakville (Church and Dunn Streets).

Route 12 in Clearview

  • Between QEW and Sheridan Garden Drive, and between Ford Drive and Winston Churchill; excludes areas serviced by Route 4.
  • Available Monday to Friday from 9 to 11 p.m.
  • The hubs are Oakville GO station and Downtown Oakville (Church and Dunn Streets).

Route 26 in Falgarwood

  • Between Eighth Line and Falgarwood Drive, and west of Holton Heights Drive; excludes areas serviced by Route 20.
  • Available Monday to Saturday from 9:30 to 11:30 p.m.
  • The hub is Oakville GO station.

How to register

To register, call 905-815-2020 or email the following information to transit@oakville.ca with “Home to Hub” in the subject line:

  • Name
  • Street address
  • Primary phone number

You will receive confirmation of your registration by mail, with your customer ID number.

How to book a ride

Use the On Demand self-serve booking service to book, cancel and confirm your own rides by phone, online or with a mobile app – even on evenings and weekends.

You can also call 905-815-2020 or email the following information to transit@oakville.ca with “Home to Hub” in the subject line:

  • Name
  • Street address
  • Phone number where we can reach you
  • Days of the week you require pick up
  • Time you wish to arrive at the hub or destination
  • Time you wish to leave the hub or place of origin

Personal information will only be used for the purpose of booking transit, and will not be shared.

Trip bookings are required at least one business day in advance (by 4 p.m. day before) and can be booked up to 10 days in advance.

No-Show and Late Cancellations

When a Home to Hub customer does not show up for a trip or cancels at the last minute, our resources cannot be used for other services.

Customers are required to provide more than four hours’ notice before their scheduled pick up time to cancel a trip; otherwise it will be considered a late cancellation.

Call 905-337-9222 or cancel using the On Demand self-serve booking service. If you are contacting us by phone, please specify you are calling to cancel a Home to Hub trip.

Definition of a Late Cancellation

Any booked trip cancelled less than four hours before the scheduled pick-up time.

Definition of Cancel-at-the-Door

Any booked trip cancelled after the vehicle has arrived at the pick-up location.

Definition of a No-Show

Any trip booked where the vehicle arrives at the pick-up location and the customer is not there.

A violation occurs and is tracked when a customer has more than three incidents per month. This can happen through a combination of Late Cancellations, Cancel-at-the Door or No-Shows.

Written warnings will be issued for infractions of Oakville Transit policies. Additional incidents will result in a review of Home to Hub service eligibility and could lead to suspension of service.

North Oakville service area map

North Oakville service area map

North Oakville service area map

Southeast Oakville service area map

Southeast Oakville service area map

Southeast Oakville service area map

Frequently Asked Questions

How do I know if I am eligible for this service?

In southeast Oakville the catchment area for eligibility is generally determined by whether a home/business is within a 250m distance of an existing bus route, as shown by the green area in the map. For any locations close to the catchment area boundary (grey areas on the map), requests for service to and from these locations will be reviewed on a case-by-case basis to confirm eligibility.

In north Oakville the catchment area includes the entire subdivision north of Dundas Street, between Sixth Line and Trafalgar, and between Trafalgar and Eighth Line, as noted in the maps above.

Service is open to anyone travelling to or from a residence or business within the catchment areas.

Do I have to pay extra for this service?

No, regular fares apply although we recommend using the PRESTO card.

Do I have to travel at the same time every day?

No. Your scheduled pick up and drop off time can be different. For example, on Mondays you need to arrive at the designated hub at 8 a.m., but on Tuesdays you need to arrive at 7 a.m.

You will need to provide us your schedule for the week. We will then pre-book your trips on an ongoing basis. You only need to let us know when you are cancelling a trip.

Do I have to travel every day of the week?

No. You may only need transit service on Monday and Thursday. You can book as many days or as few days per week as you like.

Can I only travel to/from the transit hub?

Yes, the service is designated as “Home to Hub”. The nearest transit hub for north Oakville is the Uptown Core terminal (Dundas and Trafalgar), and the hub for southeast Oakville is either the Oakville GO station or Downtown Oakville (Church and Dunn Streets). From these hubs you can access any of the conventional transit routes.

Where does the bus pick me up and where do I go to wait for my bus?

On the way to the hub, the bus will pick you up at the driveway of your home. A signed, designated bus bay at the Uptown Core terminal, Oakville GO station (on the south side of the outer rim of the bus loop) and Downtown Oakville (Church and Dunn Streets) will be the pick-up location from the hub.

Please note: drivers will park on the street at your driveway. Please be ready and waiting for the driver – the driver will not ring or knock at your door.

What happens if I am not at the designated location at the pick-up time?

If you are not at the designated pick up location at the scheduled time, our drivers will report you as a "no show" and leave without you. You will be required to make your own way to your destination. Repeated no shows will result in denial of future service.

What if I need a bus in the middle of the day?

The service is currently available during the selected time periods only. The service may be expanded in the future.