On January 20, the province outlined steps to gradually ease public health measures starting January 31, 2022. We’re reviewing the impacts of the announcement on our programs and services. We will provide updated information as soon as possible.
Riding with care - Oakville Transit customers who require the assistance of a support person
Yes, the policy has been changed to allow support persons to travel free of charge on Oakville Transit buses when accompanying someone with a disability who has an identified medical requirement for support.
One support person will be allowed per individual per trip, but your support person may vary. This change in policy complies with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
As of November 1, 2012, all persons with a disability who wish to have a support person travel with them at no charge, must obtain an Oakville Transit Support Person ID Card and present it to the bus driver for each trip that a support person accompanies them.
To obtain an Oakville Transit Support Person ID Card, persons with disabilities must complete an application form that includes medical certification of a requirement for a support person, and must submit this form to Oakville Transit for review.
Once the application is approved, Oakville Transit will contact the applicant and issue the card. The Oakville Transit Support Person ID Card is valid for three years from date of issue. Cards are issued free of charge.
Application forms are available as follows:
Open the Support Person ID Card application (pdf, 139 kB).
Oakville Transit
430 Wyecroft Road
Oakville, ON
Town Hall
1225 Trafalgar Road
Oakville, ON
Please call Oakville Transit at 905-815-2020 to request an application form by mail.
Send an email to transit@oakville.ca to request an application form.
As a result of this change in policy, any passenger with a disability who requires the assistance of a support person in order to travel on Oakville Transit will need to show proof of their requirement for a support person.
The Oakville Transit Support Person ID Card is a card that identifies a person who, because of their disability, requires regular or occasional assistance while travelling on Oakville Transit buses.
If you have any questions or require any additional information regarding the Support Person Policy for Oakville Transit, contact us:
905-815-2020
transit@oakville.ca
Visit our fares page or our accessibility page.