Service changes in response to COVID-19
Friday, October 8, 2021
Updated: October 8, 2021
Additional cleaning and disinfecting treatment of the Oakville Transit fleet is being done regularly.
To keep customers and operators safe during the COVID-19 pandemic, we have implemented these new procedures:
- Non-medical masks or face coverings are mandatory when travelling on Oakville Transit. Children under the age of two, people with disabilities or other medical conditions that prevent them from wearing any mask will not be required to wear one. It’s important to remember, not all disabilities or medical conditions are visible. Please be kind and support each other.
- Maintain physical distancing of 2-metre or 6-feet distance from others at the bus stop.
- Please board the bus through the front door and exit by the rear door. Customers requiring mobility assistance may exit by the front door.
- In an effort to protect passengers and drivers from COVID-19, protective driver shields have been installed around the bus operator cab on all conventional buses so customers can board and pay fares at the front.
- PRESTO customers are strongly encouraged to load their cards online and visit the PRESTO card website to learn about how, and where to go, to load a PRESTO card.
- We have added a red line on the floor at the front of the bus. Customers are asked to remain behind the red line.
- Oakville Transit cannot guarantee the ability to maintain physical distance on-board.
Oakville Transit administration office is open to the public during regular business hours.
- SPLIT Pass sales is available for purchase at the Oakville Transit office and can be purchased with cash, debit or credit.
- Lost and Found pick up is available at the Oakville Transit administration office. If you have lost a valuable item, please email us at email@example.com with the description of the item. Staff will check to see if your item is available for pick up.
Follow the Oakville Transit twitter @oakvilletransit to stay informed.
For all facility closures and impacted town services, visit the Town of Oakville COVID-19 information page.
Conventional transit service
Oakville Transit is currently operating at a modified service level:
- Monday to Friday – Routes 3, 4, 5/5A, 14/14A and 24 will operate from approximately 6 a.m. to midnight, every 30 minutes during the day and hourly in the evening. Routes 5/5A, 14/14A and 24 will operate every 15 minutes during peak hours. Most other routes will operate every 30 minutes throughout the day and every 60 minutes in the evening, with some routes providing rush hour only service.
- Saturday – Routes 3, 4, 5/5A, 14/14A and 24 will operate from approximately 7 a.m. to midnight. Routes 5/5A, 14/14A and 24 will operate every 30 minutes during the day. All other routes will operate hourly service from approximately 7 a.m. to 8 p.m.
- Sunday – Service will operate from approximately 8 a.m. to 8 p.m. Routes 5/5A, 14/14A and 24 will operate every 30 minutes. All other routes will operate hourly.
- Late Night Service, Senior Specials, Oakville Place and Metro charters will not operate.
Visit schedules and maps for current schedules.
Email firstname.lastname@example.org or call 905-815-2020 if you need assistance. Google trip planner and real-time bus tracking are available.
On Demand service: care-A-van and Home to Hub
In response to COVID-19 pandemic:
- Attention care-A-van customers: please ensure you are aware of any proof of vaccination requirements at your destination. care-A-van may not be able to perform a return trip immediately if you are turned away from your destination. Usual wait times will apply.
- Non-medical masks or face coverings are mandatory
- Companions are permitted on care-A-van, space permitting
- Customers and attendants will be asked screening questions at their pick-up location prior to boarding the bus
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