Support Person ID Card

Riding with care — Oakville Transit customers who require the assistance of a support person

I understand a support person can now ride for free?

Yes, the policy has been changed to allow support persons to travel free of charge on Oakville Transit buses when accompanying someone with a disability who has an identified medical requirement for support.

One support person will be allowed per individual per trip, but your support person may vary. This change in policy complies with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

When is this new policy in effect?

As of November 1, 2012, all persons with a disability who wish to have a support person travel with them at no charge, must obtain an Oakville Transit Support Person ID Card and present it to the bus driver for each trip that a support person accompanies them.

How do I apply?

To obtain an Oakville Transit Support Person ID Card, persons with disabilities must complete an application form that includes medical certification of a requirement for a support person, and must submit this form to Oakville Transit for review.

Once the application is approved, Oakville Transit will contact the applicant and issue the card. The Oakville Transit Support Person ID Card is valid for three years from date of issue. Cards are issued free of charge.

Application forms are available as follows:

Online

Open the Support Person ID Card application (pdf, 920 kB). 

In person

Oakville Transit
430 Wyecroft Road
Oakville, ON

Town Hall
1225 Trafalgar Road
Oakville, ON

By mail

Please call Oakville Transit at 905-815-2020 to request an application form by mail.

By email

Send an email to transit@oakville.ca to request an application form.

What proof is required?

As a result of this change in policy, any passenger with a disability who requires the assistance of a support person in order to travel on Oakville Transit will need to show proof of their requirement for a support person.

The Oakville Transit Support Person ID Card is a card that identifies a person who, because of their disability, requires regular or occasional assistance while travelling on Oakville Transit buses.

Who do I contact for more information?

If you have any questions or require any additional information regarding the Support Person Policy for Oakville Transit, contact us:

905-815-2020
transit@oakville.ca
Visit our fares page or our accessibility page.

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