PRESTO Frequently Asked Questions
Where can I purchase or load value to a card?
PRESTO cards are available for a $6 issuing fee at prestocard.ca (allow up to five business days for delivery) or at any of these authorized PRESTO agents:
- Oakville Town Hall, 1225 Trafalgar Road
- Oakville Transit office, 430 Wyecroft Road
- River Oaks Community Centre, 2400 Sixth Line
- Iroquois Ridge Library, 1051 Glenashton Drive
- Glen Abbey Library, 1415 Third Line
- Central Library, 120 Navy Street
- Woodside Library, 1274 Rebecca Street
- Oakville, Bronte and Clarkson GO Transit stations
You must add a minimum value of $10 or a monthly pass to your card at the time of purchase.
e-Purse (cash value) can be loaded online at prestocard.ca, at an authorized PRESTO agent listed above or at the Oakville, Bronte or Clarkson GO Transit stations. e-Purse can also be loaded over the phone by calling 1-8-PRESTO-123 (1-877-378-6123). If you load money online or by phone it may take 24 hours for it to appear on your card.
Monthly passes can be loaded online at prestocard.ca or at one of the authorized agents listed above. Monthly passes cannot be loaded at a GO Transit station. If you load a monthly pass online it may take 24 hours for it to appear on your card. A monthly pass can be loaded up to 7 days into the current month or 19 days prior to the next month. Monthly passes are non-refundable, non-transferable and cannot be converted to regular cash value on the PRESTO card.
Convenient autoload features are also available for registered PRESTO card users. Value and/or pass products will be added to your PRESTO card automatically when the balance falls below your preset minimum balance (must be at least $5). Visit prestocard.ca for more details.
How does the card know if I am a student, adult or senior?
If you are paying an adult fare, you simply purchase your card, load it with value or a monthly pass and you're ready to go. PRESTO cards for students or seniors must be programmed to ensure the user receives the fare discount. Follow these steps if you need a child/student or senior card (these are called concession cards):
- Purchase a PRESTO card online or in person.
Program your card in person at an authorized PRESTO agent listed above. This cannot be done online.
You only have to program your child/student or senior PRESTO card once. Then you can load value or a monthly pass online or in person at an authorized agent. When you tap your card onto a PRESTO device, a bus driver will be alerted to the type of card that is being used.
A child fare applies to those 6 to 12 years of age inclusive. When a child cardholder reaches 13 years of age, the PRESTO card must be reprogrammed to a student card at one of the PRESTO locations. Cards that are not reprogrammed will automatically deduct an adult fare.
A student fare applies to full-time students 13-19 years of age inclusive who are attending elementary and secondary school only. Secondary school students must show proof of full-time enrollment on August 31 of their 18th year to keep their PRESTO card programmed for a student fare. University, college and adult education (any age) students must pay the adult fare.
Can seniors still ride for free on Mondays with a PRESTO card?
Yes, seniors (65 years and over) can ride free all day, on all routes every Monday. To ensure you are not charged, do not tap your card on the PRESTO payment device when boarding. Seniors are asked to be prepared to show proof of age if required.
What is this “e-Purse” I keep hearing about?
e-Purse is short for Electronic Purse. It is where you store cash value that, with a tap of your card, you can use to pay a full or top up fare, purchase a day pass, or pay for a companion. The minimum e-Purse load is $10. You can put any cash value you want on the card, up to a maximum balance of $1,000.
Can I use my PRESTO card on other transit systems?
Yes, PRESTO is designed to allow you to move seamlessly across multiple transit systems such as Burlington Transit, GO Transit and MiWay. You can load it with cash value and/or a pass product from one or more transit systems.
Oakville Transit care-A-van riders are not able to use a PRESTO card at this time.
Will I still get a co-fare discount when I take Oakville Transit to or from the GO Train?
Yes, PRESTO will calculate the co-fare automatically. You have three hours to complete your travel between GO Transit and Oakville Transit.
Going to the GO Train: When you tap on an Oakville Transit bus, full fare is deducted. When you transfer to GO Transit, the co-fare discount is applied to your GO Transit fare.
Coming from a GO Train: When you tap on an Oakville Transit bus, the PRESTO system can tell that you just completed a GO Transit ride and will charge you only $0.75 for the ride.
For more information and examples, visit prestocard.ca
Will I still need a transfer?
With a PRESTO card you will no longer have to ask the driver for a transfer. PRESTO's smartcard technology recognizes your continuous travel each time you tap your card. You will have a two-hour window to make bus connections, including transfers to Burlington Transit and MiWay buses.
Can I use my PRESTO card to pay for an additional person?
Yes, you can if you have enough cash value loaded on your card. When boarding the bus, tap onto the bus PRESTO fare payment device as per usual and then notify the bus driver you wish to pay for an additional rider. You may pay for up to five additional people and each additional person will be charged the cash fare. Each additional customer will be issued a two-hour paper transfer.
If you only have a monthly pass loaded on your PRESTO card, you will not be able to pay for an additional rider.
How do I check the balance on my card?
Each time you tap your card on a PRESTO payment device when boarding, it will display the transaction fee for your ride as well as the remaining balance on your card. You can also check your balance on PRESTO devices located at purchase locations and at the Uptown Core bus terminal or online at prestocard.ca
I no longer need my PRESTO card. How do I obtain a refund?
If the balance is less than $50, it can be refunded at the Oakville Transit office at 430 Wyecroft Road or at Oakville Town Hall at 1225 Trafalgar Road. You will need to present your PRESTO card and a completed “Form B” which can be found on prestocard.ca under Paper Forms. Please visit prestocard.ca for full instructions on how to obtain a refund of your card balance.
Monthly passes cannot be refunded or converted to cash value on the card.
How can I apply for a Transit Tax Credit?
For more information about the transit tax credit, visit our Transit Tax Credit page.
Who can I contact for more information?
For PRESTO customer service and more frequently asked questions, call 1-8-PRESTO-123 (1-877-378-6123) or visit prestocard.ca.
For Oakville Transit questions, call 905-815-2020 between 8:30 a.m. and 4:30 p.m., Monday to Friday or email email@example.com