Oakville Transit On Demand

Our On Demand booking service for care-A-van and Home to Hub customers allows you to book, cancel and confirm your own rides online or through an app – even on evenings and weekends.

We’re also making changes to our phone booking system. Stay tuned for those improvements coming this spring.

Please note: We will do our best to accommodate your booking request. If you request a time that is no longer available, we will book your request for the next best available time.

Follow the instructions below to set up your account and start booking your trips. For more information about the On Demand booking, visit the Frequently Asked Questions. Having trouble with setting up your account? Call a care-A-van coordinator at 905-337-9222 for assistance.

Book online

You can use the online booking system to book, cancel and confirm your rides online.

1.  Create your account

  • Enter a valid email address and create a password.
  • You will need your customer ID number and year of birth.
  • If you’re a Home to Hub customer, please enter the last four digits of your primary phone number in the “Year of Birth” field.
  • Once you submit your information, you will receive an email from noreply@amblemail.routematch.com. Click the link in the email in order to activate your account.
  • Once activated you’re ready to book, cancel or confirm your trips.

2.  Sign in to your account and select “Book A Trip”

  • Fill in the fields with the required information about your trip. Use the drop down menu to select to/from addresses prepopulated with your five most frequently traveled to locations. If your favourite addresses are not listed or if you would like to make changes to the list, call a care-A-van coordinator at 905-337-9222.
  • Note: the system only lists civic addresses. For example, to book a trip to Walmart, you will need to know that the address is 234 Hays Boulevard.
  • Don’t forget to book your return trip.

3.  Check your trip

  • Sign in to the online booking system again to check your trip and ensure you receive the most accurate pick up time. All trips are pending until approved and scheduled by staff.

Book with the Amble App

1.  Download the Amble App

  • The Amble App is available in the Apple App Store (on iOS devices) or Google Play (on Android devices).
  • Note:  the Amble App does not have the Oakville Transit logo, but it can be identified by this icon:Amble App icon

2.  Choose your agency

  • Select Oakville Transit from the list of agencies

3.  Create your account

  • Enter a valid email address and create a password.
  • You will need your customer ID number and year of birth.
  • If you’re a Home to Hub customer, please enter the last four digits of your primary phone number in the “Year of Birth” field.
  • Once you submit your information, your will receive an email from noreply@amblemail.routematch.com. Click the link in the email in order to activate your account.
  • Once activated you’re ready to book, cancel or confirm your trips.

4.  Book your trip

  • Login to your account and select the “Book a trip” button.
  • Fill in the fields with the required information about your trip. Use the drop down menu to select to/from addresses prepopulated with your five most frequently traveled to locations. If your favourite addresses are not listed or if you would like to make changes to the list, call a care-A-van coordinator at 905-337-9222.
  • Note: the system only lists civic addresses. For example, to book a trip to Walmart, you will need to know that the address is 234 Hays Boulevard.
  • Don’t forget to book your return trip.

5.  Check your trip

  • Login to the app again to check your trip and ensure you receive the most accurate pick up time. All trips are pending until approved and scheduled by staff.