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Ticket Prices
A list of all the ticket agent locations is available on this website for your convenience.
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Seniors Tickets
10/$17.50
Seniors Pass
$50.00/month |
Student Tickets
10/$21.50
Student Pass
$60.00/month |
Adult Tickets
10/$26.50
Adult Pass
$94.00/month |
Cash fare
$3.25 |
Please note:
Seniors = 65+ years
Students = Students 19 years of age and under who are attending primary or full time secondary school only.
About care-A-van
  Oakville Transit provides a door to door transportation service for people with physical functional mobility challenges known as care-A-van. The service is provided Monday to Friday, 6:00 a.m. to 12:00 a.m., Saturday 7:00 a.m. to 12:00 a.m., Sunday 8:00 a.m. to 8:00 p.m., and Statutory Holidays, 8:00 a.m. to 8:00 p.m.
View the Oakville Transit care-A-van Brochure (pdf, 1.09 MB).
Who is eligible for this service?
Anyone who, due to a mobility challenge, is unable to board regular Oakville Transit buses or walk a distance of 175 metres (an average city block) is eligible to apply.
How can I apply for this service?
Anyone interested in care-A-van service must first complete an application form to be registered as a customer.
Forms are available at:
Completed forms can be faxed to 905-338-4166, returned in person, or mailed to the Oakville Transit office:
Oakville Transit
430 Wyecroft Road
Oakville ON L6H 0H3
care-A-van applications must be certified by a medical practitioner and will be submitted to the eligibility committee for approval. Once approved, you will be contacted by mail and assigned a registration number. This will take approximately three weeks from your submission. Registration can be on a temporary or permanent basis.
How do I book a ride?
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Call 905-337-9222 Monday to Friday, 8:30 a.m. to 4 p.m. to reserve a pick-up.
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Rides (and modifications) must be booked at least two business days in advance. You may book a trip a maximum of ten days in advance.
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Know the addresses of the origin and destination of the ride, pick-up and drop-off times, and whether or not you will be traveling alone or with an attendant.
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If you wish to book a ride to the same location at the same time each week for medical or employment reasons only (known as subscription trips) contact the dispatcher one week in advance of the first ride.
Medical appointments are given priority when bookings are made. All other bookings are made on a first come, first serve basis.
Where can I travel to?
Oakville care-A-van services can be used to travel within the urban area of Oakville. Connections are possible between Burlington Handi Van and Peel Transhelp. It is the responsibility of the customer to make their own bookings that connect at transfer points.
Is care-A-van service accessible?
Yes. Oakville care-A-van uses wheelchair accessible vehicles to provide service to riders with physical functional mobility challenges. This service is a door-to-door program. Outside sources, such as taxis, are used when overflow situations occur.
Keeping the system fair for everyone
There are over 1,300 registered customers of the care-A-van program. To ensure that the service is available to everyone who requires it, the following policies have been approved by Town Council:
- Customers must be ready and waiting for the van ten minutes on either side of the scheduled pick-up time. Vans cannot wait for late passengers.
- A "no-show" will be logged for all passengers who do not show up for their ride or who cancel at the door. Customers with repeated "no-show" violations (in excess of three per month) will have their eligibility privileges reviewed, which may result in a suspension of services. If you are late for your ride, call the dispatcher - however, it may take up to three hours to dispatch another ride.
- Customers who have booked trips and cancel in excess of three times in one month will have their privileges reviewed.
- Customers will be limited to two round trips per day unless there are openings at the end of the booking period.
- Changes to trips are accepted up until two business days prior to the trip.
- Only one companion is permitted per customer, space permitting.
- Drivers are not required to carry groceries or parcels.
- Drivers are not permitted to enter a customer's place of residence.
- Drivers cannot make unscheduled stops.
- Infractions of care-A-van policies will be addressed through written warnings. Continued eligibility will be reviewed by staff after three written warnings at which time privileges to use the service may be suspended for a period of up to two weeks.
- Where a customer's actions against the policies outlined here incur a cost to the program, the customer will be charged for that cost.
care-A-van passengers are encouraged to use wheelchairs and scooters that comply with Canadian Standards Association (CSA) standards when travelling on care-A-van services to optimize safety for all passengers:
- The combined weight of the wheelchair/ scooter and passenger shall not exceed 600 pounds
- The maximum base dimensions for wheelchairs, scooters or walkers shall not exceed 30 x 50 inches
- All wheelchairs shall be equipped with a seat belt (lap belt) which must be used
- Wheelchairs and scooters shall have functioning brakes
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